Is ITIL Foundation Easy?

The ITIL foundation certification tests the knowledge and ability of IT service managers to carry out their daily tasks efficiently and quickly. Freshers who want to understand the IT service industry can also train for this exam.

The ITIL 4 Foundation course is essential for anyone looking to have a career in the IT service industry. While it is still an entry-level certification, only some find it easy to clear. It all comes down to your practical knowledge and understanding of IT.

If you need more clarification about the level of difficulty of the ITIL foundation, let’s see where exactly it lies and how to prepare to get certified in ITIL properly.

What Is The ITIL Foundation Exam Like?

The first thing everyone planning on appearing for the ITIL Foundation exam must know is that the examination is held online, so students from all over the world can appear for it.

As for the details of the ITIL Foundation exam, here is what you need to know about the exam:

  • The exam contains 40 questions with multiple-choice answers.
  • You get 60 minutes to complete the exam.
  • While most questions will be easy and moderate in terms of difficulty, some will be difficult.
  • Ensure you are attempting all the questions, as you do not get negative marks for wrong answers.
  • The marks are distributed equally among all questions, so even the complicated questions will be graded the same.
  • To pass the exam, you must score at least 65%, i.e., a minimum of 26 correct answers.
  • Appearing for this exam will cost you USD 383.90.

Is ITIL 4 Foundation Easy?

Most IT services professionals will find the ITIL Foundation certification easy to pass. This is because the ITIL 4 Foundation is an entry-level certification that only tests the most basic knowledge of IT service management professionals.

Working in ITIL Services Support and Service Delivery trains you on standardized terminologies and general knowledge about ITIL. So if you have little experience working in the field, a training course will polish up your knowledge enough for you to clear the exams.

So yes, the ITIL Foundation is the most accessible level of certification in the ITIL certifications series.

Who Should Appear For The ITIL Exam?

The ITIL exams are open to everyone. There aren’t any prerequisites that one needs to fulfill to be eligible for this certification. But does that mean you should appear for this exam?

Appearing for the ITIL Foundation exam is a decision you must take depending on where you are in your career and where you want to go. However, as a fresher, we highly recommend you appear for this exam. Not only will it increase your chances of getting hired, but it will also help you understand your role and responsibilities better.

On the other hand, if you’re already a working professional in the IT services industry, this certification might be the stepping stone for much-needed career advancement. The foundational certification exam will better understand the exam process and help you with the more advanced level exams.

Career Opportunities After Getting ITIL Certified?

You get a variety of career options after getting your ITIL Foundation certification. Let’s take a look at some of the most common job roles ITIL-certified professionals fit into:

Systems Developer

A systems developer plays a vital role in the ITIL Service Management team. They are responsible for configuring systems, designing the release package, and providing support to deployed services.

Average salary – $92,283 per year

Service Delivery Manager

A service delivery manager creates Service Level Agreements (SLAs). SLAs are strategies that fulfill the expectations of customers and stakeholders.

Average salary – $1,01,875 per year

Project Manager

If you want to get into project management, an ITIL foundation certification will pave the way for you. It’ll help you maintain efficient daily operations and create strategies for various types of projects.

Average salary – $91,315 per year

IT Change Manager

As the name suggests, an IT change manager or change coordinator is responsible for handling all aspects of changes in the IT department.

Average salary – $1,05,405 per year

Enterprise Architect

An enterprise architect’s primary role is understanding an organization’s present and future IT requirements. Then they need to coordinate with various departments to ensure that the organization is on the right path to meet all the requirements.

Average salary – $1,58,269 per year


Whether a fresher aspiring to enter the IT service industry or a working professional looking for career advancement, the ITIL Foundation can be a great place to start with these certifications.

This is the first certification in ITIL, which will make you eligible to get other ITIL certifications in the future. They will bring you career opportunities in managerial positions and help you advance your career.


Jeff Campbell